Tru Bolt electronic lock troubleshooting is an inseparable part of the user experience. Despite being one of the best door locks with the highest rating, it suffers from errors and malfunctions from time to time. If left untreated, they can render the locking mechanism obsolete.
This article provides every bit of information required for competent usage. That includes Tru Bolt electronic lock troubleshooting, programming & feature utilization advice. Whichever questions you have, you’ll find the answers here.
General information about Tru Bolt electronic deadbolt
Tru Bolt locks provide a numeric keypad to open the door with. Modern models also have a regular handle, but the older ones only utilize key codes.
In case the keypad breaks or the energy runs out, you can enter the door via a physical key and a traditional key slot. The keyhole is located inside the assembly.
Tru Bolt electronic locks are seldom used for house residences. They are much more common within commercial offices and hotels.
Various advantages
Unlock many other digital locks, these are simple to fit on the door. The installation procedure is actually one of the easiest available.
The programming process isn’t complicated. Any code can be altered via a Bluetooth-compatible mobile phone within a few minutes.
One of the benefits is that these locks demand little technical services. The mechanism isn’t big or complicated, it barely has actual parts, and the assembly is completely wireless.
Tru Bolt electronic lock troubleshooting steps
The best products require troubleshooting sometimes, too. Here are the typical problems & some valuable solutions.
Locking the door is immediately followed by unlocking
An unusual, but sadly ordinary issue is that the True Bolt electronic lock gets caught in a locking/unlocking cycle. The door repeatedly opens and closes itself. Needless to say, it’s very inconvenient and your best interest is to get rid of the malfunction.
If any parts of the mechanism have trouble moving, remove the obstructing debris. Perhaps the deadbolt isn’t extended properly, therefore it can’t engage with the strike plate. Another possible cause is the assembly itself being unengaged. You can fix this by rotating the thumb-turn until it flushes. Or the entry switch isn’t in adequate mode — it differs for a left-handed door. Don’t forget to adjust the entry switch mode when fitting the product.
Like many other troubles, this may be the consequence of low energy. Verify the power level and renew the resource if needed during the Tru Bolt electronic lock troubleshooting.
If nothing from above helps, reinstalling the device may be the right line of action.
Tru Bolt constantly beeping without an obvious reason
There are various reasons why Tru Bolt beeps: low battery, wrong code, and mechanical malfunctions. If even after ruling out the most common reasons the problem persists, it’s best to get a professional’s help.
If the lock works as intended, the LED shows a green light and you’ll get a prolonged beep. If the entrance is locked, there are 2 abrupt beeps and the LED turns red.
Double red flash & abrupt beep means the coding isn’t proper. Totally 3 prolonged beeps & red flashes indicate a software error. If you hear 6 beeps and see 6 lights, this signifies a Repeating Operation error.
Low battery power is indicated by 7-9 beeps within 5 secs. If there is no energy left at all, you’ll hear 4 short beeps & red flashes.
If there are 2 abrupt beeps and a single red light, this means you’ve entered an incorrect code. Simply re-enter the code while paying full attention.
I’ve changed the battery, but the device still won’t work
Sometimes renewing the power cells doesn’t eliminate the issue. Worse, it may appear after the procedure. This requires Tru Bolt electronic lock troubleshooting.
The most common reason is that the deadbolt isn’t engaged. By itself it has a few causes you’ll have to eliminate:
- The deadbolt isn’t aligned. If something repels the deadbolt from engaging, the mechanism won’t fulfill its purpose. Before the battery replacement, ensure all the parts are aligned as intended.
- Sometimes the deadbolt appears jammed. To free its movement, manually liberate the locking mechanism.
- If there are obstacles in the deadbolt’s way, carefully remove the obstructing material from the mechanism. Ensure that nothing is repelling the deadbolt.
- Maybe the deadbolt isn’t physically attached to the frame. You’ll have to move it or possibly reinstall the assembly in this scenario.
Why else the lock doesn’t start after renewing the energy resource? If the device can’t receive power, it won’t operate. Perhaps the energy cells fit improperly, or you’ve used depleted cells. Only use completely new products when renewing the cell pack. The advice applies both to the keypad and the wireless deadbolt’s control unit.
Tru bolt lock error
A couple of errors can be caused by mechanical conditions, such as the deadbolt being jammed. These causes are tricky to notice without disassembling the device.
Follow the guidelines from the manual to eliminate the Tru Bolt electronic deadbolt error. Worth noting that sometimes it’s recommended to call customer support instead of dealing with the issue yourself.
The knob doesn’t turn
Usually, if the knob doesn’t rotate, it means the vertical tailpiece or the knob itself isn’t fit competently. This requires Tru Bolt electronic lock troubleshooting. Pry the assembly to reposition the knob. Retract the deadbolt latch to verify the tailpiece’s position.
The cylinder and the latch may be damaged. Verify their condition thoroughly. Some scenarios when the parts are beyond repair allow you to call a warranty case.
Deadbolt latch sticks
Seldom you’ll find Tru Bolt electronic deadbolt latch sticking. This indicates that during the fitting procedure, the screws were either tightened too hard or loosened instead. Let’s fix the issue:
- Take the interior assembly away.
- Loosen the mounting screws.
- Lock then unlock with a key.
- Reattach the control wire and the assembly.
Another issue is that the keypad is dirty. If there is any debris in the space between the keypad and the door frame, the Tru Bolt lock might have trouble operating properly.
It’s recommended to keep the device clean. Regularly remove the dirt from the mechanism. For example, you can do the cleaning along with the battery renewal.
How to renew the battery pack
Low energy is the most common cause of trouble with a smart lock. So replacing the cells is a crucial step in Tru Bolt electronic lock troubleshooting.
You can locate the energy compartment in the back of the Tru Bolt lock. Here’s how to renew the cells:
- Remove the pair of screws from the backplate.
- Take away the backplate.
- Replace the old pack with a new one.
The product utilizes a set of 4 AA cells. Other batteries won’t suffice and will likely cause more malfunctions.
Reprogramming the Tru Bolt electronic deadbolt
Modifying the dataset is an important part of user experience and Tru Bolt electronic lock troubleshooting. Let’s go over the basic procedures.
Altering the programming code
This sequence is a master password that allows for reprogramming the whole system. If it falls into the wrong hands, the safety of the house is endangered.
When you receive a brand new Tru Bolt lock, it’ll come with a default programming code — 123456. It’s obligatory to modify it, or the security becomes compromised.
So, there are two scenarios where it’s necessary to alter the existing programming code: if it’s been compromised or you’ve just bought the product. There is no limit to how often you’re allowed to renew the password. The amount of times isn’t limited either.
Here’s the instruction:
- Put the current sequence in.
- Push the Unlock button, then 4, then Unlock again.
- Apply a new 6-digit sequence.
- Re-enter the new code.
- Dent the Unlock button.
If you’ve renewed the sequence successfully, you’ll hear a single beep and the LED will light green.
Write down the new code in a safe place. Make sure no guests can see it accidentally to reduce security risks.
Modifying the user codes
You can only replace the existing user codes, it’s impossible to simply add another password. Adding another 4-digit sequence means deleting the existing one.
Renewing the user code is necessary for a newly-bought product, receiving the lock from the previous owner, or when you suspect it’s been compromised. Sometimes it’s useful during the Tru Bolt electronic lock troubleshooting.
How to replace the current user code
Follow this simple instruction:
- Push 2, then the Unlock button.
- Apply the code’s ID, and press Unlock.
- Reapply the User ID, and push Unlock.
You’ll see the green LED and hear a single beep.
How to wipe all user codes at once
You may want to delete all passcodes in a single procedure. It’s possible:
- Put the master sequence in.
- Dent the Unlock key, then 3, then Unlock.
- Reapply the master sequence, and push Unlock.
The device should light green, then hear a single beep. Note that the programming code isn’t deleted along with the user codes.
Eliminating the codes is a common step in Tru Bolt electronic lock troubleshooting regarding software errors.
Working with the auto-lock feature
The company offers an auto-lock/auto-unlock option. It allows the door to lock itself a couple of seconds after the entrance has been closed. This prevents leaving the residence vulnerable accidentally.
Here’s how to enable the auto-lock:
- Apply the programming code.
- Push Unlock, 5, then again Unlock.
- Enter delay time between 20 and 900 secs.
- Dent the Unlock key.
The feature is quite energy-consuming, so you may want to disable it. Battery drain requires Tru Bolt electronic lock troubleshooting.
You can easily turn the auto-lock option off via the same procedure as the one listed above. Just set the delay time as “00” while at step 3.
Getting familiar with the vacation mode
Vacation mode disables all active user codes. This way nobody can open the door via the keypad. So when you’re away for a long time and the residence is empty, you may enhance the security to the maximum.
Let’s learn how to turn the mode on:
- Apply the master code.
- Push Unlock, and enter 10.
- Dent the Unlock button, push 1, then Unlock.
After you’ve returned home, you’ll be interested in disabling the mode:
- Dent the Unlock button for 3 secs.
- Apply the master code.
This will also open the door immediately, without applying a user code.
Everything you need to know about a factory reset
A factory reset is a last-resort Tru Bolt electronic lock troubleshooting measure. It irreversibly brings the system back to the original dataset. Software errors get wiped along with the user settings and passcodes. You’ll have to start the programming all over again after resetting the lock.
When should you return to the original settings
The procedure is necessary for these scenarios:
- You’ve forgotten or lost the programming code.
- There are unusual errors within the system.
- You want to reprogram the dataset from scratch.
- No Tru Bolt electronic lock troubleshooting helped.
How to competently perform a full reset
Follow this guide to do a factory reset:
- Take away one battery from the interior assembly.
- Wait 10 secs.
- Put the battery back inside.
- Wait 10 more secs.
- Hit the “lock” button thrice within 3 secs.
A beep and a green LED signal will indicate that the procedure ended successfully.
User manual: a useless textbook or a complete guide?
A user manual is often overlooked, but actually, it holds answers to most questions as well as Tru Bolt electronic lock troubleshooting tips. Don’t be ashamed to look inside the manual. After all, it’s placed inside the package exactly to help!
All possible errors are listed in the user manual. You can find the manual inside the package or online. The guide also holds detailed instructions for various procedures.
Final word
Tru Bolt electronic lock troubleshooting is inevitable if you’re using the product long enough. This doesn’t mean that the manufacturer offers inadequate product quality. It’s expected that errors sometimes appear within the system, let alone the batteries getting low. Be ready for rare malfunctions and perform a Tru Bolt electronic lock troubleshooting.